mahjong188 Platform Privacy Notice

This page describes what we collect when you use mahjong188 and how we keep that data protected. We at mahjong188 collect personal information—your name, email, phone number, date of birth, payment details, and identity documents—only to operate our platform securely, verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. Your data is encrypted, stored securely, and shared only with our payment processors, KYC verifiers, and law enforcement when legally required.

We do not sell your personal data to advertisers or third parties for marketing purposes. We do not track your activity across other websites. Our privacy commitments apply uniformly across all mahjong188 services: football and esports betting, live-dealer games, slots, and account management.

This notice explains our data practices in detail. If you have questions about your privacy on mahjong188, contact our support team using the channels in our FAQ

What Data We Collect on mahjong188

We collect data in two categories: information you provide directly, and information collected automatically when you use our platform.

Direct collection: When you create a mahjong188 account, you provide your legal name, email address, phone number, date of birth, and residential address. We ask for this information to verify your identity (KYC) and comply with anti-money-laundering standards. Before you can withdraw funds, you must upload copies of a valid national ID, passport, or driver's license. This document is encrypted and stored securely; we delete it after standard retention periods unless legal requirements demand longer storage.

Payment data: When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we collect transaction records: amount, date, time, and transaction ID. We do not store your payment method credentials (wallet passwords, bank login details) on our servers. Payment gateways handle credential data directly.

Automatic collection: When you log into mahjong188, our servers record your login date, time, device type, browser, and IP address. We collect this to detect unauthorized access and prevent account fraud. We also log each game activity, sports bet, live-dealer session, and withdrawal request with timestamp and outcome for transparency and audit purposes.

Identity Documents: We collect only during KYC verification. Documents are encrypted, access-restricted, and deleted after compliance retention periods.
Transaction Records: We retain deposit, withdrawal, and game-activity logs indefinitely for account auditing and compliance. You can view all history in your Account Settings.
Cookies & Analytics: We use session cookies to keep you logged in. We do not use tracking pixels or third-party analytics that follow you across websites.

How We Use Your Data

We use your data for specific, necessary purposes:

Account verification and KYC: We verify your identity to confirm you are of legal age and a real person. This prevents fraud and underage access.
Deposit and withdrawal processing: We use your payment details and bank account information to move funds to and from your mahjong188 balance.
Regulatory compliance: We retain transaction records, KYC documents, and account activity logs to comply with anti-money-laundering laws and banking regulations.
Account security: We monitor login patterns, device changes, and unusual activity to detect and prevent unauthorized access.
Customer support: We use your contact details (email, phone) to respond to your inquiries, resolve disputes, and send account notifications.
Legal and law enforcement: We disclose data when legally required by court order, subpoena, or government request.

We do not use your data for marketing, profiling, or automated decision-making. We do not sell your email address or phone number to third parties. We do not share your KYC documents with advertisers or data brokers.

Third Parties and Data Processors

Our mahjong188 platform relies on external processors to operate safely and compliantly:

Payment gateways: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our bank partners receive transaction data necessary to process deposits and withdrawals. These companies have their own privacy policies; we recommend reviewing them.

KYC providers: We contract with third-party identity verification services to validate your documents against authoritative databases. These providers see your name, ID number, and document images only; they do not access your mahjong188 account balance or activity.

Hosting and infrastructure: Our servers may sit outside your jurisdiction (e.g., in Southeast Asia or data centers used by major cloud providers). Your data is encrypted in transit and at rest, so the physical location does not compromise security.

Legal and regulatory: We may share data with financial institutions, tax authorities, and law enforcement when legally compelled. We comply with all such requests.

Note: We do not contract with marketing analytics firms, advertising networks, or data brokers. We do not permit third parties to use your mahjong188 data for any purpose other than the specific service we have contracted them to provide.

Your Rights Regarding Your Data

You have the right to access, correct, and request deletion of your personal data. To exercise these rights:

Contact our support team via live chat, email, or in-app help.
Clearly state your request: access, correction, or deletion.
Provide identity confirmation so we can verify you are the account holder.
We will respond within standard processing windows.

If you request deletion, we will remove personal data from our active systems. However, we must retain minimal transaction records for anti-money-laundering and tax compliance; these are anonymized and access-restricted. We cannot delete transaction history if doing so would violate banking regulations.

We have no ability to delete data held by third-party payment processors or government agencies. If your payment method has retained a history, contact that provider directly.

Data Security and Encryption

We encrypt all sensitive data in transit (using HTTPS) and at rest (using industry-standard encryption). Your password is hashed, not stored in plain text. KYC documents are encrypted with restricted access. Payment details are never stored on our servers; payment gateways handle all credential data.

We do not guarantee absolute security—no system is immune to sophisticated attacks. However, we implement standard security practices: firewalls, intrusion detection, regular security audits, and staff access controls. If a data breach occurs, we will notify affected users without unreasonable delay and cooperate with law enforcement and regulators.

Cookies and Tracking

We use session cookies to keep you logged into your mahjong188 account. These cookies expire when you log out or close your browser. We do not use persistent tracking cookies.

We do not use third-party analytics, tracking pixels, or cross-site tracking. We do not follow you across websites or build a profile of your browsing habits outside mahjong188. If you prefer not to accept cookies, you can disable them in your browser settings; however, disabling session cookies will prevent you from staying logged into mahjong188.

Data Retention

We retain data for as long as necessary to operate mahjong188 and comply with law:

Active accounts: Personal data (name, email, phone) is retained while your account is open.
KYC documents: Identity documents are retained for standard compliance periods (typically 5–7 years) after account closure, then deleted.
Transaction records: Deposit, withdrawal, and game-activity logs are retained indefinitely for audit and regulatory purposes.
Closed accounts: After account closure, personal data is deleted within standard windows; transaction records and KYC documentation are anonymized or archived per regulatory requirement.

Changes to Our Privacy Notice

We may update this privacy notice at any time. Changes are effective when posted on this page. Your continued use of mahjong188 after changes are posted constitutes acceptance. We encourage you to review this page periodically for updates.

Jurisdiction and International Data Transfer

mahjong188 operates in jurisdictions where local law permits. Our servers and data processors may be located in multiple countries. By using mahjong188, you consent to your data being transferred to, stored in, and processed outside your country of residence, including countries that may not have the same data protection laws as your jurisdiction. We apply encryption and access controls to all international transfers to maintain security.

Contact Us About Privacy

If you have questions, concerns, or requests regarding your privacy on mahjong188—such as data access, correction, deletion, or a reported breach—contact our support team. We are available via live chat during business hours, email for detailed inquiries, and in-app help for account-specific issues. We will respond to privacy requests within standard processing windows and work with you to resolve any concerns.

Our commitment to privacy extends to all mahjong188 users across football and esports betting, Liga 1 markets Free Fire esportslive-dealer games, slots, and payment services. We protect your data with the same care whether you deposit via DANA, access our platform from Jakarta or Surabaya, or join us during Idul Fitri promotions—your privacy is equally important in all contexts.