mahjong188 Terms of Use

We at mahjong188 operate a gaming and sportsbook platform available where local law permits, offering football and esports markets, live-dealer tables, slot games, and payment integration via DANA, e-wallet, mobile banking, local payment, and bank virtual accounts. Our Terms of Use set out the conditions under which you access our service, create an account, deposit funds, place stakes, and request withdrawals.

These terms apply to all users of mahjong188 across web browser, mobile app, and any connected device. By creating an account and logging in, you accept our conditions. We encourage you to read them in full, especially sections covering account responsibility, deposit and withdrawal processes, bonus terms, and dispute resolution.

This page outlines our core policies. For specific questions about your account, payment method, or withdrawal status, contact our support team through the channels listed in our FAQ

Account Opening and Your Responsibilities

When you create a mahjong188 account, you agree to provide accurate, complete information: your legal name, email address, date of birth, and phone number. We use this data to verify your identity (KYC verification) before you can withdraw funds. Providing false information violates our terms and may result in account suspension or closure.

You are responsible for keeping your password confidential and secure. We recommend enabling two-factor authentication in your Account Settings to prevent unauthorized access. If you suspect your account has been compromised, contact our support team immediately. We are not liable for losses resulting from unauthorized access if you failed to maintain reasonable security precautions.

You may not open multiple accounts under different names or identities. We monitor for account duplication and multi-accounting violations. If detected, all related accounts are closed and funds forfeited.

Account Age: You must be of legal age in your jurisdiction to use mahjong188. We verify age during KYC.
Jurisdiction Compliance: Our services are available only where local law permits. You are responsible for confirming compliance with your jurisdiction.
Account Suspension: We reserve the right to suspend or close accounts that violate our terms, show suspicious activity, or breach KYC requirements.

Deposits, Withdrawals, and Payment Terms

We accept deposits via e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), unified payment code (e-wallet), and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Each payment method has a stated minimum and maximum per transaction. Deposits are processed by our payment gateways and appear in your mahjong188 balance immediately upon confirmation.

Once deposited, funds convert to your playing balance. Deposits are non-refundable—you cannot reverse a confirmed deposit or request a refund. Your balance is accessible across all mahjong188 games, sports betting, and live-dealer tables.

To withdraw, you must have completed KYC verification and your account must not be under review for suspected violations. Withdrawal requests are processed to the original payment method used to deposit, or an alternative method linked to your account if you request it. Withdrawal review may take standard processing windows to prevent fraud and comply with anti-money-laundering standards. We do not guarantee specific withdrawal timelines but process all approved requests without unnecessary delay.

Note: Larger withdrawals may trigger additional verification. We may request supporting documents or account details to confirm the transaction legitimacy. This process protects you and our payment partners.

Game Rules and Market Settlement

All games on mahjong188—slots, live-dealer tables, and sports markets—operate under published rules. Slot games display RTP (return-to-player percentage) and volatility ratings. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) follow standard casino rules and are broadcast live from certified studios.

Sports markets on mahjong188 cover Liga 1 Free Fire esportsPiala Indonesia, Piala AFF, and Champions League fixtures. Market outcomes are determined by official results published by the relevant league or tournament operator. We settle bets according to official results; no recalculations or reversals occur after settlement.

Each game round and market bet is independent. Previous outcomes do not influence future rounds. All stake placements, outcomes, and settlements are logged in your Account Settings Transaction History for transparency.

Bonus Terms and Promotional Offers

We occasionally offer bonuses to new and existing users. Any bonus we announce comes with specific terms: minimum deposit requirements, playthrough conditions (if applicable), eligible games, and expiration dates. All bonus terms are displayed in the promotion details before you accept.

Bonuses are subject to verification. If we detect account abuse, bonus fraud, or collusion during bonus use, we reserve the right to cancel the bonus and forfeit associated winnings. Bonus funds that expire unused are removed from your account automatically.

Note: We do not offer fixed bonus amounts (e.g., "our welcome offer free"). All promotions are described in general terms and subject to our verification process and local regulations.

Prohibited Activities

You may not:

Use mahjong188 for money laundering, fraud, or illegal activity.
Attempt to manipulate game outcomes, exploit software bugs, or use unauthorized tools or scripts.
Share your account credentials with third parties or allow others to access your account.
Create multiple accounts to circumvent limits, claim multiple bonuses, or collude with other players.
Access mahjong188 from a jurisdiction where our services are prohibited by law.

Violation of these rules results in account suspension, funds forfeiture, and potential legal action. We monitor accounts continuously for suspicious patterns and reserve the right to investigate and take action.

Dispute Resolution and Liability

If you dispute a settlement outcome, game result, or transaction on mahjong188, contact our support team with details. We investigate all disputes and respond within standard review windows. Our decision is final unless you have clear evidence of system error or misconduct, in which case we escalate the matter for manual review.

We are not liable for losses due to internet connection failures, device malfunctions, or third-party software issues. We are also not liable for indirect or consequential damages (lost earnings, business interruption) arising from your use of mahjong188. Our liability is limited to the amount you have deposited in your account.

Disputes are resolved according to the laws of the jurisdiction where mahjong188 operates. You agree to resolve disputes through our support process before pursuing external legal action. Any legal proceeding must be initiated within one year of the disputed event.

Changes to Our Terms and Service Availability

We may update our Terms of Use at any time. Changes are effective immediately upon posting on this page. Your continued use of mahjong188 after changes are posted constitutes acceptance of the new terms. We encourage you to review this page periodically.

We may also modify, suspend, or discontinue any feature, game, or payment method on mahjong188 at our discretion. We will provide notice of major service changes where reasonably practicable. Service interruptions due to technical maintenance, security updates, or unforeseen events may occur without prior notice.

Our services are available only where local law permits. We do not offer services in jurisdictions where online gaming is prohibited. If your jurisdiction later restricts our service, your account will be closed and your balance refunded.

Privacy and Data Protection

We collect personal data (name, email, phone, date of birth, payment details, and KYC documents) to operate mahjong188 securely and comply with anti-money-laundering regulations. Your data is encrypted and stored securely. We do not sell personal data to third parties. Data is shared only with our payment partners, KYC verifiers, and law enforcement when legally required.

You have the right to access, correct, or request deletion of your personal data. For data requests, contact our support team. Deletion requests are processed within standard windows, though we retain minimal transaction records for compliance purposes.

Jurisdiction and Applicable Law

mahjong188 services are available only where local law permits. By accessing our platform, you confirm that your use complies with your jurisdiction's laws. You are responsible for verifying this; we cannot offer legal advice.

These Terms of Use are governed by the laws of the jurisdiction where mahjong188 operates. Any disputes are resolved under those laws. You irrevocably accept jurisdiction and venue in that location for any legal proceedings.

Contact and Support

For questions about these terms, your account, deposits, withdrawals, or any other mahjong188 matter, contact our support team through live chat, email, or in-app help. We are available during our published support hours. For urgent issues, use live chat; for detailed inquiries, email provides a documented record.

By using mahjong188, you accept all terms outlined above. Your access and continued use constitute full acceptance. Thank you for choosing mahjong188 as your gaming and sportsbook platform where local law permits.